A Landmark holiday has always been a refreshing and inspiring experience. In light of the Covid-19 pandemic, we’ve worked hard to implement new measures to make our buildings safe for our customers, colleagues and communities, while retaining their charm.
Here we detail the measures we’ve introduced, and the things we’re asking of guests. You can read some recent customer feedback on these changes here.
Government advice and booking policies
We’re asking that all guests abide by the latest Government recommendations, including guidance regarding who can travel, socialise or stay overnight together, along with the physical distancing advice.
Within the UK, each nation has a different approach and we ask that all holiday bookings abide by the relevant law or guidance. From Monday 14 September:
- In England no more than six people can meet together socially – with the exception of where one household or support bubble comprises more than six people.
- In Wales no more than six people from an extended household - being four fixed households - can meet together socially indoors, excluding under 11 year olds.
In Scotland from Friday 24 September, only one household or an extended household can holiday together. This overrides the previous rule of six guidance.
For our properties in England, Wales and Scotland, customers can only make a new online booking if it is for six people or fewer. If your group is one of the exceptions, our Booking Enquiries team can help you on email@example.com or 01628 825925. If you have an existing booking which won't meet these new laws, we ask that you reconfigure your group, defer or cancel your stay - for details on how to do this, click here.
The Landmark experience: mostly familiar, with a few changes
A Landmark stay has always been a contact-free experience. Guests are welcome to arrive anytime from 4pm on the arrival day, while departure is by 10am on the final day. We are asking everyone to strictly adhere to these times, which are crucial to ensuring that our housekeepers have enough time to clean the building to an enhanced standard while following the Government physical distancing rules.
Many of our properties are in rural areas and several of our sites have shared or narrow access driveways, so we are asking that guests are sensitive to our neighbours and local communities, and mindful of the sometimes-limited medical or shopping facilities in remote locations. We are sanitising any shared touchpoints inside a building.
Keys are collected onsite (or, in a small number of cases, they are posted in advance) and we are carefully disinfecting them all.
Inside our properties, we are keeping to our usual high standards of presentation. Important information about the property is presented in wipeable plastic folders or on laminated sheets. All kitchenware and crockery is clean but not sanitised, so we are recommending that guests rewash items in hot, soapy water before use. Our cots for children are still available, but as we aren’t currently able to sanitise them, if one is required we’re encouraging guests to bring their own.
Given the various challenges of local supply chains, unfortunately we may not always be able to provide as much lavatory paper as we would usually like. We usually provide a pint of milk in the fridge, but have paused that for now.
All Landmarks are equipped with well-loved libraries of books, along with board games and local information leaflets. We’ve kept these available, but as we aren’t able to sanitise each individual item during a changeover, we’ve placed them in bookcases and cupboards and are asking guests to wash their hands thoroughly after use.
If, during a stay, there is an exceptional reason why a member of staff or trusted contractor may need to visit a property (for example to rectify an issue in the building), we will inform guests with as much notice as possible and adhere to all Government physical distancing rules.
To help keep our staff safe, we’re asking guests to strip their beds, empty the fridge and remove rubbish at the end of a stay, with easy arrangements in place.
If, during a stay, any person starts to show symptoms of Coronavirus or is advised to self-isolate, we’re asking that guests let us know as soon as possible, and appropriate measures will be taken.
A new ‘Covid-19 secure’ cleaning regime across our 200 Landmarks
The cleanliness of our remarkable properties has always been paramount to us. We have long used virucidal, commercial-grade disinfectants, but have now introduced additional products that are certified to kill Coronavirus. We are using these products throughout our Landmarks.
We are taking extra care of high-touch surface areas such as door handles, light switches, kettles and toasters. We are also ensuring the cleanliness of our upholstery, including armchairs and curtains. As always, professional laundry companies are washing our bed linen and towels to the highest standards in accordance with the latest virus-control procedures.
We have always provided cleaning products in safe locations throughout our properties and, during a stay, guests are welcome to use these freely.
Our housekeepers each look after a particular Landmark and are working in very small teams, at a distance from each other, wearing PPE where appropriate. We have developed new Safe Working Practices and undertaken fresh Risk Assessments, following the latest advice and working together with staff across the organisation.
Our Cotswolds workshop
Much of our well-loved craftsmanship, together with the delivery, storage and distribution of all our stock, takes place in our Cotswolds workshop and warehouse by a small, dedicated and expert team. As with our Landmarks, we’ve undertaken thorough Risk Assessments, put enhanced cleaning regimes and new working practices in place, and our colleagues are strictly adhering to all Government physical distancing guidance, wearing PPE where appropriate.
The Shottesbrooke head office
Our head office in Berkshire is usually busy with our development, marketing, historian and engagement teams, along with many in our historic estate and operations departments. We’ve undertaken fresh Risk Assessments, established new working schedules, introduced signage and put enhanced cleaning regimes in place across the buildings. With the exception of our Booking Enquiries office, for the moment all staff are working from home wherever possible.
Read about our measures on Lundy here.